Privacy

Coockies

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We respect your privacy

The privacy of all visitors to this Website (www.emmalacey.com) is important to us. Any information collected on this site is confidential and will not be sold, reused, rented, disclosed, or loaned.

We collect the following:

Information provided by you:

  • Contact details: your name, email address(es), telephone number, postal address. This might be by signing up to our newsletter, by using our webshop or by communicating with us in other ways (as contact forms, by direct email or in person).

  • Gift purchase information: the recipient's name, contact address, delivery address(es), telephone number and email address(es)

  • Other information collected on the basis of your prior, express, voluntary consent (including public social media profiles).

Information we may collect from you:

  • When you visit our website we may automatically collect and process details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

Use of cookies

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.
We use cookies on our website for advertising, insights and measurement.

  • Our cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

  • We use cookies to help us show ads to people who may be interested in our products and services.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. For more information about these controls, visit your browser or device’s help material.
For more information on cookies you can visit google or ICO

Information we receive from other sources

We use third party elements to provide the necessary equipment required to run the service and may receive information about you from them. Specifically: Facebook, Instagram, Google Analytics, Paypal and MailChimp. This may be combined with other information you provide to us, as described above.

How is your information used?

We may use your information to:

  • Provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

  • To meet our contractual commitments to you.

  • To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

  • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

We may use your information for marketing, to:

  • Measure or understand the effectiveness of advertising we serve to you and to deliver relevant advertising to you, which may be based on your activity on our website; and

  • To make suggestions and recommendations to you and other users of our site about goods or services that we make or provide which may interest you or them, which may be based on your activity on our website.

We may share customer data with third parties to perform services on our behalf. Users of our website consent to this when providing data such as name, email address and phone number when purchasing a product.

All payments via credit and debit card are securely processed via Stripe. This means we never have access to your financial information.
When you sign to our newsletter we will use Mailchimp to communicate with you, and no other third parties. You can see Mailchimp's privacy here.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at sales@emmalacey.com.

The Data Protection Act 2018 gives you the right to access the information that we hold about you. Please note that any demand for access may take up to 30 days. Should you wish to receive details that we hold about you please contact us using the contact details below. We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at sales@emmalacey.com.